JOBDETAIL

1st/2nd Line Support Engineer

Location: Antwerp

About Bizztalent

Bizztalent is a young and dynamic Belgian-Based IT Consultancy company. Together with our clients we collaborate on different long-term IT Infrastructure projects which make a difference. We provide a platform from which our consultants can build their career in IT.

Our goal is to build up a professional relationship with our consultants. We are constantly in search of motivated consultants with flawless communications skills, flexibility and eagerness to learn new technologies.

About the job

As a 1st/2nd Line Support Engineer you will be responsible for the resolution of technical ICT incidents:
  • Install, maintain and perform repairs and upgrades on laptops, desktop computers, servers and network equipment
  • Install and maintain network printers and IP phones
  • After a first technical diagnosis you will troubleshoot the IT issue directly. If necessary you will escalate the problem towards the other teams.
  • Answer questions of colleagues with issues they encounter with software (Windows, Mac OS, MS Office, ...) and Hardware and investigate solutions when needed
  • Assist in the maintenance of IT documentation, directories and inventories
  • Suggest, discuss, elaborate, apply and support plans to face the challenges wihtin the IT sector
  • You will learn how to provide services to customers in an ITIL environment.
  • You will resolve these incidents either on-site, by Phone, Email or via Remote tools.
  • As you grow experience in the team, you will be able to grow to more Senior positions.


Requirements

Your profile
  • A first experience in ICT support is necessary (minimum of 12 months in 1st line)
  • A good knowledge of ICT (Hardware, Software & Networks)
  • A good level of both French, Dutch and English
  • Driving license


Benefits

Our offer
  • An attractive salary
  • Meal couchers
  • Fuel card
  • Company car
  • IT certifications
  • Growth opportunities