Service Desk Operator

Location: Brussels

About Bizztalent

Bizztalent is a young and dynamic Belgian-Based IT Consultancy company. Together with our clients we collaborate on different long-term IT Infrastructure projects which make a difference. We provide a platform from which our consultants can build their career in IT.
Our goal is to build up a professional relationship with our consultants. We are constantly in search of motivated consultants with flawless communications skills, flexibility and eagerness to learn new technologies.

About the job

As a Service Desk Operator you will be responsible for the resolution of technical ICT incidents such as:
  • Software incidents (MS Windows, MS Office, ERP systems, …)
  • Hardware incidents (Desktop, Laptops, Printers, Smart Phones, …)
  • Network incidents
  • Cable snaps and power failure
  • Problem with appliances and applications
You will resolve these incidents either by Phone, Email or Remote tools. You will learn how to provide services to customers in an ITIL environment. As you grow experience in the team, you will be able to grow to more senior positions.

Your Profile
  • A first experience in ICT support is welcome
  • If you have no experience in ICT support, we are looking for someone who has followed an intensive training in ICT or someone who has an experience in customer service.
  • A good knowledge of ICT basics (Hardware, Software & Networks)
  • A good level of both French, Dutch and English
  • Driving license

Our Offer

  • An attractive salary
  • Meal Vouchers
  • Fuel Card
  • Company car
  • IT Certifications
  • Growth opportunities